Refund Policy

A legal disclaimer

This Refund Policy applies to all purchases made through The Cookie Jar website. By placing an order, you acknowledge that you have read, understood, and agreed to this policy. Refunds are processed only as per the terms mentioned below and are subject to our sole discretion. This policy complies with applicable consumer protection laws in India.

Refund Policy - the basics

1. Eligibility for Refunds

We strive to ensure that you love your purchase. However, we offer refunds under the following conditions:

You received a damaged or defective product.
You received an incorrect item in your order.
Your order was lost in transit and not delivered.

Refunds will not be issued for:

Change of mind or personal dislike.
Incorrect address provided by the customer.
Delays caused by courier services.
Items that have been used, opened, or tampered with.

2. Reporting an Issue

To request a refund, please contact us within 48 hours of receiving your order at:

Email: cookie@thecookiejar.in
Phone: 9604648923

You must provide:

Order number
Clear images of the damaged/defective item
A brief description of the issue

3. Refund Processing

If your request is approved, refunds will be processed within 7-10 business days via the original payment method.
If the refund is issued as store credit, it will be available within 2-3 business days.
For COD orders, refunds will be provided via bank transfer or UPI after confirming your details.

4. Cancellations

Orders can be canceled within 2 hours of placing the order. After this, cancellations are not permitted as the order may already be in process.
If your order has already shipped, it cannot be canceled.

5. Exchanges

We do not offer direct exchanges. If eligible, you may request a refund and place a new order.

6. Contact Us

For any refund-related concerns, feel free to reach out to us at:
Email: cookie@thecookiejar.in
Phone: 9604648923